Another easy method of sharing log files is by using the Email Log Files option. You can do this by right-clicking the Citrix Receiver for Mac icon in the menu bar and selecting Preferences Advanced Logging Email Log Files. This will share all log files corresponding to Citrix Receiver for Mac. Section 4: Troubleshooting Citrix Receiver Updates. Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with your organization's Citrix infrastructure. Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization's Citrix deployment. Office 2016 for Mac is fully supported on High Sierra. For the best experience, we recommend you update Office to version 15.38 or later. For updates regarding macOS 10.14 Mojave, see Microsoft Office support for macOS 10.14 Mojave. Nov 20, 2017 Office 2016 for Mac version 15.35 and later is fully supported on macOS 10.13 High Sierra.
Citrix on MAC Show independant open applications in DOCK. Citrix Viewer quit unexpectedly - Mojave 10.14.5. Citrix HDX RealTime Connector - Not Connected on Mac Mojave 10.14.1 (self.Citrix) submitted 1 day ago by talltatanka Hi all, recently switched from Receiver to WorkSpace 19.3.0.21 (1903) due to work requirements.
A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren't listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Mac / Workspace app for Mac:
Citrix Receiver For Mac Mojave
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Bloomberg keyboard and finger print scanner not redirecting to Citrix session. | Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article. | https://support.citrix.com/article/CTX227075 | |
| 2 | Windows Mac users connect to NetScale full VPN, they cannot reach external websites. Split DNS is not working. | This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response. This issue will be fixed under an existing enhancement request. | https://support.citrix.com/article/CTX225297 | |
| 3 | When using HDX 3D Pro, a black box may appear around some custom cursors. | This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac. | https://support.citrix.com/article/CTX223626 | |
| 4 | If using a proxy connection, communication over EDT fails. | This is a known issue. | Receiver for Mac 12.5. | |
| 5 | You receive an 'Initialization failed' error. | This is caused by an upgrade to macOS Sierra. Upgrade to Receiver for Mac 12.3 which is compatible with this OS. | ||
| 6 | Delivering a proxy.pac file to clients via NetScaler Session Policies works for Windows devices but now Mac. | At the moment, only Windows devices are supported. Proxy PAC support for MacOS is currently being worked on. | https://support.citrix.com/article/CTX227262 | |
| 7 | When launching an application or desktop you may receive error 'System Extension Blocked'. | A new feature introduced to MacOS High Sierra requires user approval to load any newly-installed third-party kernel extensions. Navigate to 'System Preferences -> Security & Privacy' and click 'Allow' against 'Citrix Systems Inc'. | Citrix Receiver for Mac 12.7 and above, and MacOS High Sierra. | https://support.citrix.com/article/CTX228208 |
| 8 | French Canadian special accent characters do not display correctly when accessing a Windows 7 VDA. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.4. | https://support.citrix.com/article/CTX231623 |
| 9 | Alt+Tab does not switch properly all the time and Alt+Enter does not work in Excel. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.6. | https://support.citrix.com/article/CTX231624 |
| 10 | When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms. | Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. The issue is still being investigated for earlier MacOS versions. | Citrix Receiver for Mac 12.6 and 12.7. | https://support.citrix.com/article/CTX231625 |
Installing and configuring Citrix Workspace App for Design Manager
(for other Mac & Windows OS installation help, see the article here)
It is recommended to install the latest Citrix Workspace once your system has updated to MacOS Mojave 10.14 or higher.
For best results, if you are using Sierra or High Sierra, Receiver 12.9.1 is the preferred Citrix version.
This article will guide you through the process of installing and configuring Citrix for Design Manager on MacOS Catalina and Mojave, and create a desktop icon.
Please have your Design Manager username and password handy. This can typically be found in the Welcome to Design Manager email.
First, browse tohttps://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html and download the appropriate version for MacOS. This link will always browse to the latest Citrix Release.
Start the download and then double-click on the CitrixWorkspaceApp.dmg to start the installation process.
Double-click the Install Citrix Workspace icon.
Click Install.
Click Next through the installer, check the Add Account box and Continue.
Download Citrix Receiver For Mac Mojave
Server Address: login.designmanager.com
Enter the username and password created in the account management portal (https://my.designmanager.com) or the password your administrator has created for you.
Citrix Workspace App is now configured with the server information and your username and password.
You can open the Citrix app and use the DM Pro Cloud icon to launch Design Manager.
*If you have a DM Standard Cloud, the application name will be your Company Name.
After clicking the icon, you will see the program start to launch
Next the DM Splash logo will load.
You are now logged in to Design Manager!
To create a Desktop Icon:
Citrix Receiver Download
Choose Go from the Mac toolbar then Applications, or use Shift+Command+A
Search This Mac for DM Pro Cloud (*or your company name, if a Standard Cloud user)
Drag the DM icon onto your desktop, or dock onto the taskbar.
Alternately, you can sign in through a web browser, such as Google chrome, to:
Another easy method of sharing log files is by using the Email Log Files option. You can do this by right-clicking the Citrix Receiver for Mac icon in the menu bar and selecting Preferences Advanced Logging Email Log Files. This will share all log files corresponding to Citrix Receiver for Mac. Section 4: Troubleshooting Citrix Receiver Updates. Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with your organization's Citrix infrastructure. Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization's Citrix deployment. Office 2016 for Mac is fully supported on High Sierra. For the best experience, we recommend you update Office to version 15.38 or later. For updates regarding macOS 10.14 Mojave, see Microsoft Office support for macOS 10.14 Mojave. Nov 20, 2017 Office 2016 for Mac version 15.35 and later is fully supported on macOS 10.13 High Sierra.
Citrix on MAC Show independant open applications in DOCK. Citrix Viewer quit unexpectedly - Mojave 10.14.5. Citrix HDX RealTime Connector - Not Connected on Mac Mojave 10.14.1 (self.Citrix) submitted 1 day ago by talltatanka Hi all, recently switched from Receiver to WorkSpace 19.3.0.21 (1903) due to work requirements.
A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren't listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Mac / Workspace app for Mac:
Citrix Receiver For Mac Mojave
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Bloomberg keyboard and finger print scanner not redirecting to Citrix session. | Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article. | https://support.citrix.com/article/CTX227075 | |
| 2 | Windows Mac users connect to NetScale full VPN, they cannot reach external websites. Split DNS is not working. | This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response. This issue will be fixed under an existing enhancement request. | https://support.citrix.com/article/CTX225297 | |
| 3 | When using HDX 3D Pro, a black box may appear around some custom cursors. | This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac. | https://support.citrix.com/article/CTX223626 | |
| 4 | If using a proxy connection, communication over EDT fails. | This is a known issue. | Receiver for Mac 12.5. | |
| 5 | You receive an 'Initialization failed' error. | This is caused by an upgrade to macOS Sierra. Upgrade to Receiver for Mac 12.3 which is compatible with this OS. | ||
| 6 | Delivering a proxy.pac file to clients via NetScaler Session Policies works for Windows devices but now Mac. | At the moment, only Windows devices are supported. Proxy PAC support for MacOS is currently being worked on. | https://support.citrix.com/article/CTX227262 | |
| 7 | When launching an application or desktop you may receive error 'System Extension Blocked'. | A new feature introduced to MacOS High Sierra requires user approval to load any newly-installed third-party kernel extensions. Navigate to 'System Preferences -> Security & Privacy' and click 'Allow' against 'Citrix Systems Inc'. | Citrix Receiver for Mac 12.7 and above, and MacOS High Sierra. | https://support.citrix.com/article/CTX228208 |
| 8 | French Canadian special accent characters do not display correctly when accessing a Windows 7 VDA. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.4. | https://support.citrix.com/article/CTX231623 |
| 9 | Alt+Tab does not switch properly all the time and Alt+Enter does not work in Excel. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.6. | https://support.citrix.com/article/CTX231624 |
| 10 | When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms. | Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. The issue is still being investigated for earlier MacOS versions. | Citrix Receiver for Mac 12.6 and 12.7. | https://support.citrix.com/article/CTX231625 |
Installing and configuring Citrix Workspace App for Design Manager
(for other Mac & Windows OS installation help, see the article here)
It is recommended to install the latest Citrix Workspace once your system has updated to MacOS Mojave 10.14 or higher.
For best results, if you are using Sierra or High Sierra, Receiver 12.9.1 is the preferred Citrix version.
This article will guide you through the process of installing and configuring Citrix for Design Manager on MacOS Catalina and Mojave, and create a desktop icon.
Please have your Design Manager username and password handy. This can typically be found in the Welcome to Design Manager email.
First, browse tohttps://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html and download the appropriate version for MacOS. This link will always browse to the latest Citrix Release.
Start the download and then double-click on the CitrixWorkspaceApp.dmg to start the installation process.
Double-click the Install Citrix Workspace icon.
Click Install.
Click Next through the installer, check the Add Account box and Continue.
Download Citrix Receiver For Mac Mojave
Server Address: login.designmanager.com
Enter the username and password created in the account management portal (https://my.designmanager.com) or the password your administrator has created for you.
Citrix Workspace App is now configured with the server information and your username and password.
You can open the Citrix app and use the DM Pro Cloud icon to launch Design Manager.
*If you have a DM Standard Cloud, the application name will be your Company Name.
After clicking the icon, you will see the program start to launch
Next the DM Splash logo will load.
You are now logged in to Design Manager!
To create a Desktop Icon:
Citrix Receiver Download
Choose Go from the Mac toolbar then Applications, or use Shift+Command+A
Search This Mac for DM Pro Cloud (*or your company name, if a Standard Cloud user)
Drag the DM icon onto your desktop, or dock onto the taskbar.
Alternately, you can sign in through a web browser, such as Google chrome, to:
Citrix Viewer For Mac
Citrix Receiver For Mac Mojave 10.14
Citrix Receiver Macos Mojave Not Working
